Mark Steel on call centres

Always entertaining

If there is one aspect of modern society that sums up the relentless, tortuous contempt in which the mass of humanity is held by the thieving, sociopathic executives that rule our essential institutions, it's the call centre.

It now takes such an effort of will and determination to begin the four-hour task of contacting, for example, the gas board, that no matter how serious your problem, you try to put it off forever. So, even if your house explodes, you are likely to hover over the phone for a minute, then think, "Oh sod it, I'll just live in the rubble for a few days.

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